Questions, Answered.
As a loving pet parent, you'll have questions, and we've tried to answer as many of them as we can below.
If you don't see the answer you're looking for, reach out to us and we'll be glad to help.
General
How do I use Rigby squeeze pouches?
Rigby comes with a built-in straw and resealable cap in a shelf-stable pouch, perfect for your pocket or bag. Simply twist the top, squeeze a pea-sized amount to the top of the straw, and allow for your dog to lick from the straw. Reseal the cap by turning tightly.
Alternatively, try first introducing the pouch by squeezing a small amount to your fingertip for them to try.
Is Rigby suitable for dogs of all ages?
Rigby is perfect for dogs of every age. It’s great for puppies, adult and senior dogs.
When do I use Rigby?
Rigby is a convenient, portable squeeze pouch with a built-in straw, resealable cap, and is shelf-stable - making it perfect for at-home or on-the-go.
Perfect for:
- Meal topping
- Training
- Enrichment toys, lick mats, toy fillers
- Pill administration
- Bonding with new adoptions
- Seniors with dental issues
- Sick dogs or dogs with low appetite
- Traveling in cars or planes
- Veterinarian visits & exams
- Grooming, bathing, nail trimming
- Muzzle training reactive dogs
- Emergency prep bags
- Filling freezer molds
- Daily treating
Is Rigby available at retailers?
Yes! Our retail presence is growing. If you'd liked to carry Rigby at your store, please reach out to us.
Where is Rigby made?
Rigby is proudly made in the USA using ingredients from some of the best farms in the country. Our ingredients support generational family farms stewarding their land for generations ensuring only the best quality for your pups.
What if my pet is picky?
Real food is hard to turn down, and even picky eaters leave their bowl clean. If they only want a little, the cap twists back on, so a first try costs you nothing. If your dog doesn't love it we'll be sure to make it right.
What if my pet doesn't don't love it?
We stand behind every first order with our Love It or Your Money Back Guarantee. If they don't enjoy Rigby, contact us and we'll make it right.
Pouches
How long can an opened pouch last?
Keep refrigerated, open pouches are good for up to five days.
Do un-opened Rigby pouches need to be refrigerated?
Rigby squeeze pouches are shelf-stable and do not require refrigeration prior to use. For best results, however, you may find that refrigerated pouches are thicker when used cold.
Do Rigby pouches need to be refrigerated once opened?
Yes, once opened, be sure to store in the fridge. Do not put pouches in the freezer.
What is the shelf life of Rigby pouches?
Rigby squeeze pouches are hermetically-sealed and have a tamper-proof cap for safety. When stored properly, pouches are good for up to 18 months - please reference the expiration date on the packaging. Store in a cool place away from direct sunlight or heat. Discard any unusually-inflated or damaged pouches.
Can pouches be frozen?
No, do not freeze Rigby pouches themselves. However, you can very easily squeeze Rigby into a bone-shaped ice-cube tray and freeze — give it a try!
Are your pouches BPA free?
Yes, our pouches are 100% BPA free.
Ingredients
Where can I learn more about your ingredients?
Learn more about ingredients here. We go into detail about each ingredient and why we use it.
Are the ingredients organic?
Organic wherever possible, wild-caught or functional where not. Our Beef, Chicken and Turkey & Liver recipes are certified organic, and every other recipe uses organic ingredients wherever we can find them, with wild-caught fish where it counts.
Do you use preservatives, binders, or fillers in your pouches?
No preservatives, binders, fillers or citric acid.
What if my pet has a soft stool after using Rigby?
It’s not uncommon for pets to experience a transition period when trying new treats, especially ones as high-quality as Rigby. The soft stool may be a sign that your pet is adjusting to the ingredients in our pouches, which are among the best available. If your pet isn’t used to these ingredients, it may take a little time for their digestive system to adapt. After this adjustment period though, their stool will firm up, and they’ll be able to fully enjoy the health benefits of such top-notch nutrition.
Should I feed my dog peas?
Peas are considered safe and healthy for dogs. They’re a good source of vitamins, minerals, and fiber, and contain protein and lutein, an antioxidant. There has been some discussion about peas and other legumes possibly being linked to canine dilated cardiomyopathy (DCM), a heart condition. The FDA has investigated this potential link and found little conclusive evidence. Experts agree that peas should be part of a balanced diet for dogs - as with any ingredient, they should be fed in moderation.
Subscribe & Save
What is the subscription commitment?
No contract or commitment, cancel anytime, and skip, pause or swap your subscription.
How do I make changes to my subscribe and save orders?
Log in to your Rigby account here to make changes to your subscription orders. If you have not yet created an account don't forget to do so using the email attached to your order.
Why should I become a Rigby subscriber?
Good nutrition is about month over month use. The easiest way to make sure you get the quality your dog deserves is by subscribing.
Can I cancel an order once it has started processing?
Unfortunately, once an order has started processing, we have no way of canceling it. This is because our shipping partner has already started moving the product through the distribution process. The downside is that we can't cancel your order, but the upside is that you receive the product on average within 1–2 days, no matter where you are in the country
Shipping & Returns
Do you ship to PO boxes?
Yes we do!
Explain your money-back guarantee?
We stand behind every first order with our Love It or Your Money Back Guarantee.
If your dog doesn't enjoy Rigby, contact us and we'll work with you to make it right.
How can I check the status of my order?
Check the status of your order by logging in to your account here.
Do you ship outside the US?
At this time we are only shipping within the contiguous USA.
What is the shipping timeline?
Standard shipping rates apply, but typically orders will arrive within 1 - 5 business days.
