Refund policy

At Rigby, the health and safety of your dog is our top priority. Because our products are food items, we do not accept returns once an order has been shipped except as expressly required by law or as part of an approved request under our Love It or Your Money Back Guarantee.

By placing an order with Rigby, you acknowledge that you have read, understood, and agree to this Returns & Refunds Policy, our Terms of Service, and any policies referenced therein.

If your order arrives damaged, defective, or incorrect, please contact us at bark@rigbypets.com within 30 days of delivery. Include your order number and photographs of the issue and we will work with you to make it right.

We proudly offer a Love It or Your Money Back Guarantee on first-time orders. If your dog does not enjoy Rigby, please contact our customer support team within 30 days of delivery. Requests are reviewed on a case-by-case basis and may require photographs, videos, product information, proof of purchase, return of remaining product, or other reasonable verification. Refunds are not automatic and may be provided in the form of feeding guidance, replacement products, store credit, partial refunds, full refunds, or other accommodations depending on the circumstances. Customers are responsible for any return shipping costs associated with requests made under our Love It or Your Money Back Guarantee unless otherwise agreed to by Rigby. Where a refund is approved, Rigby may deduct applicable return shipping costs, restocking fees, or other reasonable costs incurred in connection with the request, to the extent permitted by law.

The guarantee applies only to first-time purchases made directly from Rigby Pets for personal household use. Rigby reserves the right to limit refunds to a reasonable trial quantity, including no more than one box of each flavor purchased. The guarantee may not apply to bulk purchases, unusually large first orders, substantially consumed products, repeat refund requests, suspected fraud, abuse of the guarantee, failure to provide requested information, failure to return requested product, or circumstances where we reasonably determine the guarantee is being used in a manner inconsistent with its intended purpose.

For subscription changes, cancellations, or pauses, please visit the Manage Subscriptions page within your account or contact bark@rigbypets.com and we will be happy to assist you.

Thank you for trusting Rigby to support your dog's health, happiness, and everyday routine.